Frequently Asked Questions
Everything you need to know about Zwift gear and services.
What is the standard shipping time for hardware orders?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location and customs processing.
Do Zwift trainers and smart bikes come with a warranty?
Yes, all new Zwift hardware, including the Zwift Hub and Play controllers, come with a limited one-year manufacturer's warranty against defects.
What is your return policy for apparel and accessories?
You can return unused apparel and accessories in their original packaging within 30 days of delivery for a full refund.
How do I manage or cancel my Zwift subscription?
Subscriptions can be managed through your account settings on the Zwift website. You can cancel at any time, and your access will continue until the end of the current billing cycle.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products compatible with third-party training apps?
While optimized for the Zwift ecosystem, our smart trainers use standard ANT+ and Bluetooth protocols, making them compatible with most popular third-party cycling platforms.